Karikiya's Privacy Policy – Your data is safe with us

1 Introduction & Purpose

Karikiya is a trusted online betting and gaming platform built for players in Bangladesh. We believe transparency and mutual trust are the foundation of a healthy, long-term relationship — and our Privacy Policy reflects exactly that.

This policy details what types of personal information Karikiya collects, how that information is used and stored, under what circumstances it may be shared with third parties, and what rights you have to control your data. Karikiya operates in compliance with international privacy law and GDPR principles.

This Privacy Policy applies solely to the karikiya.win website and its associated mobile application. We want to assure you that every piece of information you share with Karikiya is completely secure and confidential.

2 What Information Is Collected

Karikiya only collects data that is genuinely necessary to operate our services. Collecting excessive or unnecessary information is against Karikiya's policy. The data collection categories are detailed below:

3 How Your Information Is Used

Karikiya uses collected data solely for specific and legitimate purposes. Your information is never used for irrelevant or unauthorized activities. The key purposes of data use are described below:

• Account Management: Karikiya uses your information for registration verification, login security, and account management.
• Payment Processing: Financial information is required to securely process deposit and withdrawal transactions.
• Customer Service: Your account and transaction data is used to resolve issues and provide support.
• Security & Fraud Prevention: Unusual activity is detected to keep your account secure.
• Responsible Gaming: Gaming behavior is analyzed to provide responsible gaming support information when needed.
• Legal Compliance: Data may be used to comply with government orders or international regulations.
• Service Improvement: Data is analyzed to improve and optimize the Karikiya platform and user experience.
• Promotional Communications: You may receive emails or notifications about new offers and bonuses, which you can opt out of at any time.

4 Who Your Information Is Shared With

Karikiya never sells your personal information to third parties. However, limited data may be shared with trusted partners as necessary to operate our services:

• Payment Providers: Necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• KYC Verification Provider: Approved third-party verification services may be used for identity verification.
• Technology Infrastructure: Cloud storage and server providers assist with data storage but are not permitted to use your data.
• Legal Authorities: Information may be disclosed to regulatory bodies in the event of a court order, government investigation, or other legal obligation.

When sharing data, Karikiya always provides only the minimum necessary information, and all partners are bound by strict confidentiality agreements.

5 Cookie Policy

Karikiya uses cookies on its website to enhance your browsing experience. Cookies are small text files stored in your browser. Karikiya uses the following types of cookies:

• Essential Cookies: These cookies are essential for login sessions, security tokens, and core website functionality.
• Functional Cookies: Your language preference, theme settings, and other personalization data are saved.
• Analytics Cookies: Collects anonymous statistics to understand which sections of the website are used most.
• Security Cookies: Used for fraud detection and CSRF protection.

You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the website.

6 Data Protection Measures

Karikiya follows industry-leading technology and practices to protect your personal data. Our security infrastructure is regularly audited by independent third parties.

• SSL/TLS Encryption: All data transmitted through Karikiya's website and app is secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Two-Factor Authentication is available to add an extra layer of security to your account.
• Data Masking: Sensitive information such as mobile numbers or card details is partially masked.
• Access Controls: Only authorized personnel have access to user data, and all access is logged.
• Regular Security Audits: Karikiya's systems are subject to regular penetration testing and vulnerability scanning.
• Incident Response Plan: In the event of a security breach, our rapid response team will notify you within 72 hours.

7 Your Privacy Rights

Karikiya believes you should have full control over your own data. Under GDPR and international privacy law, you are entitled to the following rights:

To exercise any of the rights listed above, please contact Karikiya's support team. Karikiya will respond to your request within 30 days of receipt.

8 Third-Party Links & Services

The Karikiya platform may sometimes reference third-party game providers or services. Karikiya is not responsible for the privacy policies of these third parties.

• Third-party game providers featured in Karikiya's game portfolio operate under their own privacy policies.
• Payment gateway partners independently maintain their own security standards, and Karikiya verifies those standards before entering into any partnership.
• Before using any third-party services, you are advised to review their own privacy policies.

9 Minor Protection Policy

Karikiya strictly prohibits anyone under the age of 18 from creating an account or using our services. Collecting personal data from minors is against Karikiya's policy.

• Date of birth is verified during registration, and anyone under 18 is automatically rejected.
• If a minor's account is identified, Karikiya will immediately close that account and delete all collected data.
• If parents suspect their child is using Karikiya, please contact our support team immediately.
• Karikiya recommends using Parental Control software to help keep families safe.

10 Privacy Policy Updates

Karikiya reserves the right to update this Privacy Policy as needed. When significant changes are made, the following process will be followed:

• Members will be notified in advance of any major changes via their registered email or app notifications.
• The effective date of any changes will be clearly stated at the top of this page.
• If you do not agree with the updated policy, you may request to close your account.
• Continued use of the service after changes have taken effect will be considered acceptance of the updated policy.

11 Contact & Complaints

For any privacy-related questions, concerns, or complaints, you can reach Karikiya's Data Protection Team. We're always on your side.

• Email: [email protected]
• Live Chat: Available 24/7 via website or app
• Response Time: Responses are typically provided within 24–48 hours
• Complaint Resolution: Complex complaints are resolved within a maximum of 30 days